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Frequently asked questions

How soon will my order arrive? How can you offer such good quality at low prices? What happens if I have a problem or need to contact you? At Argos, we're not just dedicated to bringing you great internet deals on over 8,000 products. We aim to provide the best possible service to every single customer. So please read on for answers to some of the most frequently asked questions.

Delivery

Where do you deliver?

You can have your order delivered to anywhere in mainland Spain and the Balearic Islands (excluding the Canary Islands and BFPO addresses). Your parcel will be brought to your door by DHL, the international parcel carriers.

How much do you charge for deliveries?

Unlike many other online retailers, we do not charge different rates for different weights. So whether you order 1 or 100 products, there is just one low delivery charge - just €9.95 for each order.

Can I specify a delivery date or time?

Because we have negotiated the low price of just €9.95 for any size or weight of delivery, unfortunately you can't choose a specific delivery date or time. However, we can deliver to a different address, if that is more convenient.

How soon will I get my order?

Our carrier aims to deliver your package within 3 working days after despatch (If there are any delays, we will let you know by email).

Do I have to be there to sign for delivery?

Because we want to make absolutely sure you get your items, all DHL deliveries must be signed for. If it's more convenient, you can ask us to deliver to an alternative address, such as your work, or a friend or relatives house. If no one is in when they try to deliver, DHL will leave a card to let you know. You can then arrange to collect the item(s) from your local delivery depot or ask for a redelivery.

Can you collect my old appliance when delivering a new one?

If you purchase electric or electronic equipment from us and you have a similar item to dispose of, if you ask we can arrange to collect and dispose of it free of charge in accordance with the Waste Electrical and Electronic Equipment (WEEE) Directive 2002. This has to be done by a different driver, so please contact us to arrange a separate collection.

Buying online

How do I find a specific product?

There are several ways to find items on the Argos website. You can browse our online catalogue, search for specific products and catalogue numbers, or look at an overview of our entire range on our shop page.

Browse

You can browse our entire online catalogue by selecting one of our main product categories from the navigation bar. Each time you select a category from the menu, you'll see a list of relevant sub-categories to choose for further browsing.

For example, the top navigation bar displays a list of all main product categories, such as Home & Furniture, Video games, and Jewellery & Watches. Select Home & Furniture, and you will see a menu on the left which lists all of the relevant sub-categories such as Bedroom, Living Room, etc. You can then select any of these sub-categories to see further sub-categories… and browse through them to find whatever you're looking for.

Search

You can search for products by name, brand or catalogue number. Just enter the type of product (e.g. frying pan, sheets, toy) or the brand name (e.g. Sony, Puma, Lego) into the search by word or catalogue number box. We'll show all of the products which match your chosen word.

How do I buy?

Once you have added all the items you want to your trolley, select the 'Buy' option and click 'continue' to proceed to checkout.

We'll ask you to complete your delivery and contact addresses. All fields marked with an asterisk must be completed. Then you will be asked for your payment details. Again, all fields marked with an asterisk must be completed. Your details are encrypted to keep them secure, so you can pay by most major credit and debit cards.

Finally, select 'continue' to place your order. You'll receive an on-screen acknowledgement with your order number and details. Please print the page, or note this down for future reference. We'll also send you an email confirming we've received your order.

What currencies do you take?

No one likes the hassle of having to work out exchange rates before comparing prices. So to make it easier for you, everything is priced in Euros. The price you see is the price you pay (apart from a single €9.95 delivery charge per order).

How can I pay?

You can pay by credit card or debit card. We accept Delta, Visa (Credit and Debit Card) and Mastercard Credit Card. You will be prompted to enter your card details at the checkout and your transaction will appear on your bank statement as "Argos".

Did you get my order?

Once we receive your order, we send you an Acknowledgement email to confirm your order reference number. If you don’t get this email within 24 hours, check your spam box, then contact us.

Can I add to an existing order?

If you haven’t yet confirmed your payment details to complete your order, you can add further items. But once your order is confirmed and you’ve made payment, that’s it. You’ll need to place a new order.

How can I get more information about a product you sell?

For more information on any products featured on this website (how to set up, what it is made of, compatibility, after-sales service, warranties, etc.), first try visiting the manufacturer’s website. Alternatively, you can email spain.enquiries@argos.co.uk ’ll try to help.

How often do you add new products?

Everytime you visit argosonline.es, there will be something different! We upload new items almost every day. Plus we completely refresh our entire web shop with new brands and the latest products twice a year, in January and July each year.

Will you have a Sale?

At Argos, we don’t wait until the sales to offer you big discounts. Every price is a sale price! We constantly check and adjust our prices every day, so the price you pay will always be excellent value.

Products & Brands

How can you offer such well known brands at keen prices?

Because Argos is one of the UK’s favourite retailers, millions of people shop with us every year. That means we buy big! Argos places massive quantity orders, which enables us to negotiate the lowest prices with manufacturers and suppliers. We pass these volume discount savings on to our customers in the form of low prices.

What’s the difference between your products and those I could buy from another Spanish retailer?

Mainly just the price! Most manufacturers sell the same quality products internationally, so of course everything you buy from us meets or exceeds the relevant European safety standards. That means the performance of an item is identical to the same brand sold by a Spanish retailer - you benefit from our lower prices because we buy in such huge quantities.

The only trade off is that because all the products we sell were originally produced for the British market, and are despatched to you from our warehouse in the UK, you might find some items arrive in the original English-only packaging. A few of our electrical items may need an additional adaptor plug for use in Spanish power outlets. And although the majority of manufacturers these days include multi-language instructions anyway, on a very few occasions the literature might be in English, rather than Spanish.

If that is the case, most manufacturers websites let you download instructions in various languages. Or you can email our Spanish Customer Services department at spain.enquiries@argos.co.uk or call them on 901 010 841(at local rate) and we will do our best to help.

Do you guarantee the quality?

Of course! Argos carefully protects its reputation for offering quality products at low prices. So we work with manufacturers and brands to make sure all the items we sell meet all the relevant European standards, as well as our own quality specifications.

Our buying teams scour the world for the finest quality brands to offer our customers. In turn, manufacturers know that our big buying power can guarantee them volume sales. If we were forced to stop stocking their items because of a quality issue, they will lose out. So they have a very keen interest in making sure all their products keep to a high standard.

That’s why we are happy to back the quality of everything we sell with our 30 day money back guarantee of satisfaction.

Electrical Goods Disclaimer

All electrical appliances available on this website are designed for sale and use in the UK and are sold with UK compatible plugs only. The use of these appliances outside the UK may be possible with additional accessories such as earthed adaptors. However we cannot guarantee that this will be possible or that adaptors will always be appropriate. Please note that inappropriate use of adaptors can cause technical faults, injury and damage. The use of electrical appliances outside the UK can cause the loss of warranty protection. Please see our Terms and Conditions of sale.

Returns & Refunds

What if I change my mind or I'm not happy with an item?

The law says that if you have 7 days in which to cancel and return any order placed over the internet. But we want you to be absolutely delighted with everything you buy from Argos. So we offer a full 30 day money back guarantee of satisfaction.

If you’re not entirely happy with an item you have bought from us, please contact us by email or phone, within 30 days of your order. As long as you return the product to us unused, in its original undamaged packaging, in a saleable condition, we will arrange to collect it and refund the price paid (excluding delivery).

This guarantee of satisfaction applies to almost everything we sell; there are only a very few products excluded. For example:

  • We're sorry but some items like earrings, foot spas and dental products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
  • To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
  • Please note all video games consoles are excluded from the Argos 30 day money back guarantee. Please ensure you read the specification on the box before installation. We also cannot accept back video gaming software under our 30 day money back guarantee if the plastic wrapping has been unsealed this does not affect your statutory rights.

What happens if my product arrives damaged?

Our delivery company takes great care to make sure all our parcels arrive intact. In the unlikely event you do find an item is damaged or faulty when you receive it, please contact us right away. Email spain.enquiries@argos.co.uk

What do I do if my item is faulty?

Argos also takes care to select only quality brands and products for our customers. However, if your item subsequently becomes faulty within the manufacturers guarantee period (normally 12 months from the date of purchase), please let us know. Again, we will arrange to put it right without delay.

If you let us know within 30 days of your order, we'll give you a replacement or a refund. If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.

This does not affect your statutory rights.

What if the item is not what I ordered?

Unfortunately, manufacturers sometimes change their product specifications without notice. If this happens, we will do our best to offer you a substitute of the same or better quality at the same price. However, if you are not happy with this alternative, you can of course return it under our 30-day money back guarantee.

Security

Are my details secure?

Shopping with Argos online is as secure as shopping in any store. Your credit card details are encrypted to help keep them secure. We will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order with Argos.

  • In most browsers, a padlock will be visible in the bottom right of your web browser, this means you are in secure mode – this should always be when entering personal or payment details.
  • Being in secure mode means all your details are encrypted for increased security (128 bit)
  • We use advanced encryption so that your card details cannot be seen
  • We use the Secure Socket Layer (SSL) for all orders placed – this prevents you from inadvertently revealing any personal information
  • We use your card details only to process your orders, so we will ask for them again for every order placed
  • The three digit card signature code is required to place an order – this ensures that your card cannot be misused

We recommend you always close down your internet browser when you have finished shopping - especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited and ensure other users do not see your personal details.

Who do I contact if I receive a suspicious email?

Argos may send you emails from time to time. But we will never send an email asking for your security information or log on details, or direct you to a web page that asks for this information.

If you receive an email that appears to be from Argos but you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details. Please forward a copy to emailscams@argos.co.uk

Still have a question?

Here’s how to contact us

If you can't find the information you're looking for on this page, you can contact us by email or phone or post.

Our call centre is open open 9am to 9pm Monday to Friday, 10am to 6pm Saturday and Sunday. And calls are charged only at local rate, wherever you call from in Spain.